Terms & Conditions

WELCOME

It is the mission of Heirloom Apothecary, U.S. to research the collective wisdom gained over the millennia of humankind, bond it with cutting-edge science, then supply uncontaminated body care products that are skin “super foods” so nourishing and safe that they are edible. To this end all our products are composed of the finest, all natural and all organic (where possible) super foods. Our products are contained in the finest pure, cobalt blue glass instead of the pervasive plastics that leach out petrochemicals such as BPA. Even plastics that are BPA-free cannot be trusted as they too are composed of petrochemicals only to be classified as unsafe in the near future. We also pledge to never use chemical preservatives and emulsifiers; even those “considered safe” for now. Other natural body care products (even hand-made) often contain stearic acid, vegetable emulsifying wax, and other “safe” chemicals too numerous to mention. As a trained biochemist, I will never adulterate our products to increase shelf-life and thus our bottom line. To do so would be nothing short of discarding the priceless heirloom of scientifically-based healthful skepticism that my grandfather so wisely and graciously passed to my mother, who passed it to me, to whom I now pass to my children and grand children.

WHAT MAKES US DIFFERENT?

-We offer top quality exotic materials at a moderate price.
-We package our products in glass jars (liquids or creams) or tin containers (solid product) to maintain purity without the chemical leaching that occurs from plastic containers. plastic containers.
-We never use preservatives or chemical additives. Most hand-made, natural body care products contain chemical additives of some kind to extend the product's shelf-life. If the product information doesn't say to use it within "X" weeks or refrigerate up to 6 months, beware.
-We only ship Priority Mail or better to ensure that you get the freshest product. Other shops may have cheaper shipping rates that extend the shipping time.
-We have a biochemist and two dieticians that research and develop each product.

Disclaimer

The information in this document is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. The information in this document and on the Heirloom Apothecary website have not been evaluated by the FDA. Nothing contained herein should be considered as a recommendation by Ageless Fitness Habits, LLC, dba Heirloom Apothecary as to the fitness/suitability for any use. The certifications, statements, and product descriptions shown on this website are strictly for information purposes only.  Ageless Fitness Habits, LLC, dba Heirloom Apothecary shall not be responsible for any damages resulting from use of or reliance upon this information.

Customers may purchase products from  Ageless Fitness Habits, LLC, dba Heirloom Apothecary only with the clear understanding that all products must be used at their own discretion and is not intended as a substitute for the advice provided by your healthcare professional or physician.  Ageless Fitness Habits, LLC, dba Heirloom Apothecary shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm).

 Ageless Fitness Habits, LLC, dba Heirloom Apothecary shall not be liable for any errors or delays regarding an order, or for any actions taken in reliance thereon. Buyer agrees to indemnify and hold harmless  Ageless Fitness Habits, LLC, dba Heirloom Apothecary, its employees, agents, successors, officers, and assigns, from and against any suits, losses, claims, demands, liabilities, costs, and expenses (including attorney and accounting fees) that  Ageless Fitness Habits, LLC, dba Heirloom Apothecary may sustain or incur as a result of any claim against it based upon negligence, breach of warranty, strict liability in tort, contract, or any other theory of law brought by Buyer, its officers, agents, employees, successors or assigns, by Buyer's customers, by end users, by auxiliary personnel (such as freight handlers, etc.) or by other third parties, arising out of, directly or indirectly, the use of  Ageless Fitness Habits, LLC, dba Heirloom Apothecary products, or by reason of Buyer's failure to perform its obligations contained herein.

At buyer's request,  Ageless Fitness Habits, LLC, dba Heirloom Apothecary may, at its own discretion, supply technical assistance and information with respect to products.  Ageless Fitness Habits, LLC, dba Heirloom Apothecary makes no warranties of any kind or nature – expressed or implied.

Further,  Ageless Fitness Habits, LLC, dba Heirloom Apothecary. is not responsible for the comments made in the customer reviews, nor when products are used in ways not suitable to their purpose.

The liability of  Ageless Fitness Habits, LLC, dba Heirloom Apothecary. is limited to the value of the goods and does not include any consequential loss.  Ageless Fitness Habits, LLC, dba Heirloom Apothecary shall not in any event be liable for incidental, consequential or special damages of any kind resulting from any use or failure of the products, even if  Ageless Fitness Habits, LLC, dba Heirloom Apothecary has been advised of the possibility of such damage including, without limitation, liability for loss of use, loss of work in progress, down time, loss of revenue or profits, failure to realize savings, loss of products of buyer or other use or any liability of buyer to a third party on account of such loss, or for any labor or any other expense, damage or loss occasioned by such product including personal injury or property damage.

Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally, unless under the supervision of a Medical Doctor, who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use, in order to avoid any damages to property or adverse physical effects (including injury or bodily harm). In the event of any dispute, the Customer hereby agree that Jurisdiction is limited to the state of Arizona.

SHIPPING AND DELIVERY

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. 

All products are hand-made upon order receipt. Please allow 1-3 business days from order receipt until it is shipped.

Zone 1 North and South America

Products shipped to countries in Zone 1 are handmade by Teresa and shipped from Tubac, Arizona USA. Products shipped within USA incur a domestic shipping rate, and all other to countries in North and South America incur international fees. Please see International Shipping for more details...

Domestic USA orders

Zone 2 Europe, Asia (Africa, Austrailia)

Products shipped to countries in Zone 2 are handmade by Adriano and shipped from West Flanders, Belgium. Products shipped to a Belgian address incur a domestic shipping fee. International fees apply to all other countries in Europe, Asia, Austrailia, Africa. Please see International Shipping for more details...

INTERNATIONAL SHIPPING

Our shop set up to calculate international shipping rates, however before processing your order, we check calculated charges against actual shipping charges. If the shop has over or underestimated shipping we will adjust the order and contact you via email prior to charging your card.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Heirloom Apothecary is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Please note for customers ordering from Belgium, Europe, or Asia, please visit our Europe & Asia section and order products with a product name beginning with “EU”. This is in order to reduce shipping costs. If you live in this zone, and order from the North & South America section, we will adjust your order accordingly.

Products in the North & South America section (without an EU prefix) can only be shipped to countries in North & South America.

Please contact info@heirloomapothecary.com for a shipping quote.

SALES TAX

Heirloom Apothecary charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

WARRANTIES

Products older than six months from date of shipping are considered expired and hold no gaurante for a refund.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Heirloom Apothecary makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Heirloom Apothecary SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Heirloom Apothecary BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Heirloom Apothecary.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Heirloom Apothecary is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Heirloom Apothecary.
The inclusion of material on this server does not imply any endorsement by Heirloom Apothecary, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Heirloom Apothecary tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

RETURN POLICY

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Heirloom Apothecary reserves the right to change its payment procedures at any time without prior notice to you.

Disclaimer: 100% of our products are preservative-free and petrochemical-free for your long-term health and protection. Consequently, our products may melt or separate during shipping or storage in your home. This is a natural occurrence and may be remedied by thoroughly shaking or stirring the product then placing it in the refrigerator for 15 minutes to cool. This will not impact the product quality.

Many of our products must be used within 4 weeks if kept at room temperature or can be stored in the refrigerator for up to 6 months (such products will be labeled on the jar and on the Etsy product description). We are not responsible for product not used by the "Use By" date nor will a refund or replacement be issued.

Refunds or replacements are available for truly defective products (see disclaimer statements above), if broken during shipping, or wrongly shipped products only.

Exchanges: Due to the highly perishable nature of our products no exchanges will be issued.

LEGAL NOTICE

All notices from Heirloom Apothecary to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Heirloom Apothecary shall be made by email to teresa@heirloomapothecary.com
Delivery shall be deemed to have been made by You to Heirloom Apothecary five (5) days after the date sent.

COPYRIGHT NOTICE

All content appearing on this Web site is the property of:
Heirloom Apothecary
Copyright © 2015 Heirloom Apothecary. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Heirloom Apothecary. All rights reserved.

TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Heirloom Apothecary. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Heirloom Apothecary or any third party, except as expressly granted herein.

TERMS OF USE

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Heirloom Apothecary and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Heirloom Apothecary believes that customer conduct violates applicable law or is harmful to the interests of Heirloom Apothecary and its subsidiaries.

PRIVACY POLICY

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Heirloom Apothecary and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Heirloom Apothecary believes that customer conduct violates applicable law or is harmful to the interests of Heirloom Apothecary and its subsidiaries.
Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Heirloom Apothecary and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Heirloom Apothecary shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Heirloom Apothecary with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Heirloom Apothecary with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Heirloom Apothecary. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.